Leadership IQ Online Courses

Leadership IQ is a leadership training and research firm. Founded by New York Times bestselling author Mark Murphy, Leadership IQ leads one of the largest employee engagement and leadership training studies in the world. The following training opportunities are available to leaders of all levels.

Leading a Remote Team Online Masterclass:

This masterclass is loaded with the specific scripts, processes, and checklists to ensure that your remote employees are productive, accountable and engaged. This is a two hour masterclass. Cost: $30
What's included?

TOPIC: KEEPING YOUR EMPLOYEES EMOTIONALLY HEALTHY WHEN THEY’RE WORKING REMOTELY

  • Three Virtual Teambuilding Exercises to keep your employees feeling connected and prevent isolation
  • The Ten Question Test that quickly identifies the unique ways you need to manage each of your remote
  • Two Personality Types That Struggle With Working Remotely and how you can solve their fears

TOPIC: MAINTAINING & BUILDING ACCOUNTABILITY WHEN YOU CAN’T SEE YOUR TEAM

  • How to use Apple’s ‘Directly Responsible Individual’ Model to ensure maximum accountability while still giving employees more autonomy
  • Discovery exactly how much freedom you should give employees with Amazon’s ‘One-Way vs Two-Way Door Model’ and Leadership IQ’s ‘Levels Of Freedom Checklist’
  • Discover which presentation style you use (Director, Storyteller, Data Scientist or Closer) and learn the strengths & weaknesses of each style
  • The Ideal Weekly Meeting Rhythm to keep your team accountable and productive

TOPIC: MASTERING VIRTUAL MEETINGS

  • Six-Part Virtual Meeting Checklist that you need to use for everyone virtual meeting
  • Questions To Use During Virtual Meetings to keep your team engaged, participating
  • Perfect Agenda Template for virtual meetings
  • Three rules for talking in virtual meetings including handling interruptions, crosstalk, annoying reverb, and more

TOPIC: CRITICAL PRODUCTIVITY TACTICS YOU NEED TO TEACH YOUR TEAM WHEN THEY’RE WORKING FROM HOME

  • How to quickly master Time-Chunking to achieve optimal efficiency
  • The weekly productivity map used by many of the most successful remote workers
  • Three Barriers that work-from-home need to create to keep them productive and emotionally healthy

And many more exciting topics!

Register now by sending an email to BHR Training Registration with the course title and your employee number.

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The Secrets of Killer Virtual Presentations:

Even normally good presenters don’t know how to make great virtual presentations. Because the presentation skills you use in a face-to-face meeting are radically different than the presentation techniques you need to use virtually. This is a 1-hour masterclass. Cost: $30

What's included?
  • Four questions you need to ask your virtual audience to keep them engaged and paying attention
  • A strange Japanese presentation technique that makes your presentations much more succinct and memorable
  • Three virtual meeting rules you must set at the beginning of every online presentation
  • Inexpensive secrets for great lighting, backdrops, microphones and more
  • Why you need to use a Tweet Slide every 10 minutes to keep your online audience awake
  • Discover which presentation style you use (Director, Storyteller, Data Scientist or Closer) and learn the strengths & weaknesses of each style
  • How a new presentation format called "assertion-Evidence" makes your slides 11% more memorable
  • Two new-web-based presentation tecnologies that are way slicker than PowerPoint
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Giving Tough Feedback Without Making People Angry:

When you “speak the truth,” do people get defensive or start blaming and making excuses? According to a Leadership IQ study, 81% of managers have avoided confronting a subordinate about inappropriate behavior, even when a customer or the organization suffered as a result. This is a 1-hour masterclass.

Cost: $30
What's included?
  • Six step script for delivering tough feedback without making the recipient defensive
  • How to delayer your conversations in 4 parts (Facts, Interpretations, Reactions, Ends) and learn which pieces you should and shouldn’t share
  • Why you should never use “I statements”
  • Four step script for delivering tough feedback when you have a bad relationship with the recipient
  • One sentence that opens and deescalates tough conversations
  • Four Question Quiz for testing whether you’re making people defensive with blaming and loaded language
  • Why you should never use a “compliment sandwich”
  • How to avoid “pleading” and “attacking” in tough conversations
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Hiring for Attitude:

Attitude accounts for 89% of hiring failures. So how do you assess candidates’ attitude (including their coachability, emotional intelligence, motivation and temperament)? Based on the bestselling book featured in Forbes, Fast Company & CNBC, Hiring for Attitude will show you the cutting-edge hiring practices that reveal if candidates have the right attitude to fit your culture. This is a 1-hour masterclass.

Cost: $30
What's included?
  • The five-part interview question that reveals if people are “coachable” (and that famously asks candidates to spell the last name of their previous boss)
  • Six words that ruin behavioral interview questions when you’re trying to hire for attitude
  • Two quick tests to discover the attitudinal characteristics that your organization must include in interviews
  • Why you should never ask “tell me about yourself” or “what are your strengths/weaknesses”
  • Why most hiring managers ask way too many questions, forcing candidates to give very fast and superficial answers (and learn how many questions you should ask)
  • Get a structured form for assessing and evaluating all of your candidates
  • One question that reveals if somebody goes “above and beyond”
  • New textual science that shows you how candidates’ pronouns, verb tenses, and adverbs reveal if they’re a high or low performer
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Can’t We All Just Get Along:

Conflict in the workplace is worse than ever! From the pandemic, to employee stress, to politics, to social media, people are stressed…and it’s making workplace conflicts more emotional and difficult! In this 1-hour masterclass you’ll learn the latest science on resolving conflict, and the specific psychological scripts and tools you need to fundamentally resolve conflict (and all of its tricky applications). This is a 1-hour masterclass.

Cost: $30
What's included?
  • Seven trigger words that immediately inflame conflict (and what you should say instead)
  • How to separate every conflict into Facts, Interpretations, Reactions & Ends so you can calmly and analytically problem-solve every situation
  • The Redirection Script for teaching employees to manage their own conflict without you having to mediate every single conflict
  • One question to ask your employees that protects you from getting sucked into taking sides and playing favorites
  • Why the phrase “let’s calm down” always backfires and how you can actually bring emotions down to a manageable level)
  • The five most common conflict management styles, and the strengths/weaknesses of each
  • A six-part script that shows how to calmly and thoroughly resolve conflict between employees, colleagues and bosses
  • The two-sentences that stop conflict in meetings and how to refocus your meetings when it happens
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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How to Inspire & Retain Your High Performers:

In the current high-stress world, your high performers are carrying the load for your organization! They're working harder and longer than ever before, their engagement scores are plummeting, their burnout & anxiety is spiking. And most companies haven’t realized that the psychology of high performers is different than your other employees. This is a 1-hour masterclass.

Cost: $30
What's included?
  • The three psychological drivers that high performers have (that middle and low performers often lack)
  • The four-part "retention" conversation script and the best time and place to hold that conversation (using our famous Shoves & Tugs model)
  • Two phrases that high performers say when they’re hiding the truth about what’s demotivating them
  • How to Map the Motivations of each of your high performers (using the free 5-Driving Needs Assessment)
  • The psychological bias that is causing leaders to not compliment high performers enough and how to overcome it
  • How to set "Hard Goals" for high performers that put them into a Flow State immediately
  • The one Corporate Culture Type that high performers like the best
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Stop Being Busy, Start Being Productive:

We all suffer from the “busyness disease.” Over 60% of working Americans say they don’t have enough time to do the things they want to do. This class going to show you how to discover your own personal Green Light Work (the only work that advances your career and big goals). And then you’ll learn how to shed all the Yellow, Orange, and Red Light work that is misusing (or wasting) your time, hurting your effectiveness and stopping you from hitting all your goals. This is a 1-hour masterclass.

Cost: $30
What's included?
  • How to distinguish between Green Light, Yellow Light, Orange Light, and Red Light work (and a grid to plot your major activities)
  • Which of your Yellow, Orange and Red Light activities should be delegated and which should be eliminated
  • The latest time tracking apps you should use to measure just how effectively you’re using your time
  • Identify and eliminate the Top 10 timewasters that consume leaders’ time
  • Checklist for teaching employees how to clarify and complete work assignments so that you don’t have to waste time constantly checking-up on them after you delegate
  • Eliminate some of your misused time with a 3-part Meeting Achievement Checklist that makes every meeting 15 minutes shorter
  • How to overcome the psychological barriers to delegating (including ego, doubt and competence) so you’ve got many more resources to share your workload
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Heal Employee Burnout In Just One Week:

Employee burnout is skyrocketing! And employee burnout damages productivity, increases mistakes and generally makes people miserable. But if you’re willing to make a few research-backed interventions, you can reduce your employees’ burnout in as little as a week…if you’re willing to follow this step-by-step plan! We’ve detailed the actions you need to take and we’ve literally written the scripts, exercises, and plans for you.This is a one-hour masterclass.

Cost: $30
What's included?
  • The Seven-Question Burnout Test you’ll give to every employee to immediately assess their current burnout levels
  • The five words that indicate employees are burned out and how to spot these words in daily conversations
  • The Seven-Part Resilience Exercise that you’ll assign to every employee that will help them develop greater mental toughness so that stress and anxiety don’t cause so much mental anguish
  • The One-Question Daily Goal-Setting Exercise that employees will use every morning that drastically increases their productivity and self-efficacy (which is one of the biggest antidotes to burnout)
  • Six-Part Friday Morning Meeting you need to initiate to increase employees’ optimism and positivity by making them reflect on successes from the week and learning how to incorporate those accomplishments into their daily routine
  • The Four-Part Optimism Exercise that you’ll assign to every employee that will help them learn to discover hidden reasons to feel optimistic and confident, and how to then translate those discoveries into concrete actions for tomorrow
  • The Four-Part Script For 1:1 Stay Interviews With Each Employee to immediately eliminate the roadblocks and frustrations that are the major causes of their burnout
  • Two Virtual Team Exercises to prevent isolation and loneliness from spiking your employees’ burnout
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Managing Narcissists, Blamers, Drama Queens, and More:

Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? We’ve identified the Big Five difficult personalities that drive the most conflict in organizations, and we’ve developed specific scripts for dealing with each one. This is a 1-hour masterclass.

Cost: $30
What's included?
  • Negative (they always see the downside): Because their negativity can deflate everyone around them, you’ll learn how to contain their negativity and even start to turn them positive by debunking the irrational thoughts that drive their negativity
  • Drama Queens and Kings: Behind the drama is a desperate cry for attention, so you’ll learn a specific script for reducing the drama while turning them into a more rational and responsible adult
  • Narcissists (Giant Egos): Behind that giant ego is a very fragile personality, so you’ll learn a very clever and subtle script for getting them to do what you want while toning-down their ego (even if they outrank you)
  • Blamers and Finger-Pointers: The blame game is time-consuming and destructive, so you’ll learn a script to quickly stop the finger-pointing and make this person and positive contributor to the team
  • Overly Sensitive: Learn why they’re so emotionally fragile and always looking for reasons to feel hurt and a specific script for pulling them together and keeping them productive
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Taking the Pain Out of Performance Reviews:

Did you know there are five ways to make performance reviews honest, constructive, motivating and fulfilling conversations? Unfortunately, our study of 48,012 managers and employees discovered that typical performance appraisals are thoroughly disliked. This is a 1-hour masterclass.

Cost: $30
What's included?
  • Two sentences that make every performance appraisal conversation more comfortable (if you say them in the first few minutes of the meeting)
  • How transactional analysis gets managers and employees out of the painful parent-child dynamic that usually defines performance reviews, and instead creates an adult-adult partnership full of self-awareness and positive coaching
  • What three pieces of information need to be in every performance appraisal conversation
  • The correct order in which you should discuss performance, money and goals (so you keep employees’ attention throughout the entire conversation)
  • Three-part script to make this a truly motivating conversation for high and middle performers
  • What to say when low performers strongly challenge their evaluation
  • How to use word pictures to clearly and honestly delineate the level of performance you expect and how the employee currently measures against those expectations
  • Four questions that should appear in every employee development plan and goal-setting exercise that encourages them to take ownership of their own career and goals
Register now by sending an email to BHR Training Registration with the course title and your employee number.
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Seven Psychological Secrets of Great Customer Service:

Most customer service is subpar because companies don’t understand the psychology of their customers. And that’s why this 1-hour masterclass will teach you a new generation of techniques from psychology, decision sciences and behavioral economics. This is a 1-hour masterclass.

Cost: $30
What's included?
  • The four most common customer personalities and the psychological tactics that work best for each type
  • Why paraphrasing the words of angry customers can make them furious(and what you should say instead)
  • The one question that you should always ask whenever a customer calls you to report a problem)
  • How a specific type of compliment called “positive labeling” can radically improve customers’ behavior (e.g. turning cranky customers into perfect ladies and gentlemen)
  • Why beginning conversations with “how are you doing today?” irritates most customers (and what you should say instead)
  • Three questions that every customer wants you to answer during customer service interactions
  • How to apologize to a customer and win back their loyalty
  • How to use “emotional intelligence” instead of fake-sounding scripts
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Do More Coaching and Less Managing:

Most likely, the best leaders you’ve ever had did much more “coaching” than “managing.” They didn’t just tell you what to do, or criticize you for messing up, or push aside to do the work themselves (things often equated with managing). Instead, they listened to your ideas, challenged you to learn and grow, served as your sounding board, and took the time to discover what really makes you tick. This is a 1-hour masterclass.

Cost: $30
What's included?
  • Six-question test to assess if you (and your managers) have the “coaching mindset”
  • Three drivers of trust between manager and employee (and how to use that to build a coaching relationship)
  • How to guide employees to set goals that they can get passionate about
  • Four types of probing questions to use in coaching that direct people to share and reveal their deeper issues (Factual, Emotional, Direct, Indirect)
  • Three sentences you should say at the beginning of your coaching sessions with employees
  • A five-step process (based on rational emotive behavior therapy) that helps employees overcome self-limiting and irrational beliefs
  • How to stop using feedback (which focuses on rehashing past history) and instead use Constructive Dialogue (which focuses on changing the future)y
  • How “gestalt communication” can prevent leaders from immediately giving orders to employees
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Enhancing Your Emotional Intelligence:

Emotional Intelligence is more predictive of leadership success than raw brains or years of experience. Each participant will receive the 20-question Emotional Intelligence assessment to measure your current Emotional Intelligence and identity opportunities for further development. This is a 1-hour masterclass.

Cost: $30
What's included?
  • Take the 20-question Emotional Intelligence Assessment
  • The science of Self-Awareness: the ability to identify & understand your own emotions
  • The science of Other-Awareness: the ability to identify & understand others’ emotions
  • The science of Emotional Management: the ability to manage & influence emotions
  • An eight-part exercise to understand your emotions, why you react and act the way you do, so you can initiate or avoid certain situations, and rehearse and prepare for situations based on your likely reactions
  • Three steps to significantly increase your ability to quickly and accurately read other peoples’ emotions
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Leading A Team Filled With Strong Personalities:

Brilliant, creative and powerful people often come with strong personalities. And if you don't understand how to lead and balance those strong personalities, keeping your team focused, productive and collaborative will be exhausting (if not impossible). You'll learn techniques and structures for harnessing the talent on your team, balancing the different personalities, and leveraging their strengths while keeping away from their weaknesses. This is a 1-hour masterclass.

Cost: $30
What's included?
  • The Big 4 Personalities you'll see on work teams (Analyzers, Implementers, Collaborators and Challengers), and the strengths and weaknesses of each personality type
  • Take-home quiz to give to your team to discover their unique mix of Big 4 Personalities so you'll know how to balance them and leverage their talents
  • Three tools for keeping meetings with strong personalities disciplined and on-topic
  • Two techniques for getting the quiet personalities to participate more actively
  • Three techniques for harnessing and guiding the louder personalities to keep them engaged without them steamrolling the rest of the team
  • Specific techniques for leading each of the Big 4 Personalities (Analyzers, Implementers, Collaborators and Challengers)
  • Two tools for generating productive disagreement between the various big
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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Psychological Tactics That Make You a Winning Negotiator:

Every aspect of your career is subject to how well you negotiate; from your salary to your job title to getting your big proposal approved. Yet, most leaders are doing a terrible job at negotiating. In one study, 70% of people actually accepted deals that were so bad they were financially worse than not having a deal at all. This is a 1-hour masterclass.

Cost: $30
What's included?
  • The shocking Nobel-prize winning research that shows why your proposal is more likely to be accepted if it’s stated in terms of what the other side stands to lose rather than what they have to gain (i.e. Prospect Theory)
  • Why using highly specific numbers rather than round numbers has improved negotiated deals by as much as 47%!
  • How negotiating in teams of 2 or 3 people can reduce your odds of accepting bad deals by nearly 50% (i.e. avoiding ‘Agreement Bias’)
  • Why starting with a large number of components or features and allowing consumers to scale down from there leads to the much higher money deals than starting with a basic product and asking consumers to build onto it (aka the Endowment Effect)
  • The psychological quirk that explains why selling potential, rather than past achievements, has actually led to 200-600% more successful outcomes
  • How one study proved that by focusing on goals rather than worrying about what might be lost, negotiators gained an average of $4 million in extra value from their negotiations
  • Why science shows that you actually SHOULD make the first offer in negotiations, and how your opening offer creates a psychological anchor that correlates 80% with the final resolution
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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How to Speak so Everyone Listens:

A whopping 93% of leaders think they are effective communicators – yet only 11% of their employees agree. That’s a huge problem for leaders, because communication skills drive career success in today’s organizations. This is a 1-hour masterclass.

Cost: $30
What's included?
  • The four types of communication styles (Analytical, Personal, Functional and Intuitive) and how to speak to everyone
  • How to speak to a room filled with different communication styles (called Multipathing
  • Three tricks for when you and your boss have different communication styles
  • How to identify and speak to ‘process-driven’ people who like the nitty-gritty detail
  • How to identify and speak to ‘big picture’ people who don’t want lots of detail
  • How to identify and speak to ‘analytical’ people who want data, hard numbers, and dislike that ‘warm-and-fuzzy’ stuff
  • How to identify and speak to people that are warm and chatty ‘feelers’
  • Five words to say when the other person isn’t listening to you
Register now by sending an email to BHR Training Registration with the course title and your employee number.

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How to Correct, Coach, and Motivate Your Remote Employees:

Just because your employees are remote doesn’t mean you don’t have to deliver constructive feedback, conduct coaching conversations, and keep people motivated! You still need to have these three critical conversations But obviously having these conversations is very different when you’re remote. This is a 90-minute masterclass.

Cost: $40
What's included?
  • How to use a shared screen to outline crystal-clear performance expectations (BONUS: you’ll get a template you can use in a Google Doc to pinpoint your employee’s exact performance issue and how to fix it)
  • A six-step script for delivering tough feedback without making the recipient defensive (and exactly where you need to insert pauses to allow the conversation to proceed over the phone or video conference)
  • Why it’s so critical to give remote employees an immediate path to redemption when you give them corrective feedback

Topic: Coaching Remote Employees

  • Sentences to start a coaching video conference coaching call that puts your employees in a positive frame-of-mind
  • How to use a shared screen to outline highly-motivating coaching goals (Bonus: you’ll get a template you can use in a Google Doc to track your employee’s performance towards their goal)
  • The One-Question Daily Goal-Setting Exercise that you’ll give employees to use every morning that focuses their day and builds their resilience to handle any frustrations (so they stay motivated and engaged)
  • The Seven-Part Self-Efficacy Exercise that bolsters employees’ confidence that they can survive tough times, no matter how stressful and scary—this is an essential coaching exercise

Topic: Motivating Remote Employees

  • The three psychological drivers that high performers have (that middle and low performers often lack)
  • The free motivational assessment that you need to have every one of your high performers take today
  • The five-part script for one-on-one meetings with remote high performers employees to keep them growing, learning and inspired (including the optimal frequency for your meetings
  • What to do when your high performers seem "maxed out" and how to pick-up on those signs in a phone call or videoconference
  • Register now by sending an email to BHR Training Registration with the course title and your employee number.

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    The Ultimate Blueprint for Increasing Your Employees’ Resilience and Optimism:

    The only way to keep your employees motivated and productive during a pandemic is to build their ‘psychological muscles’ with Resilience & Optimism. But catchy phrases about ‘staying positive’ are not enough! So we’ve built you the blueprint of the actions, tools and exercises to make immediate improvements in your employees’ resilience and optimism. This is a 2-hour masterclass. Cost: $50

    What's included?
    • The Three Paragraph Email you need to send to every employee on your team to get them excited to work on improving their Resilience & Optimism (BONUS: you get the memo in a Word doc so you can easily customize)
    • The Seven-Question Resilience Test you’ll give to every employee to immediately assess their current resilience levels
    • The Six-Part Monday Afternoon Meeting you need to initiate to increase employees’ Resilience by teaching them how to anticipate and solve upcoming frustrations & roadblocks
    • The Seven-Part Resilience Exercise that you’ll assign to every employee that will help them discover their unrealized sources of resilience
    • The Four-Part Daily Reflecting Exercise For Employees that gives them a ‘booster shot’ of control, optimism and confidence that they’ll get through tough times
    • Your routine to increase employees’ optimism
    • The Six-Part Friday Morning Meeting you need to initiate to increase employees’ Optimism by making them reflect on successes from the week and learning how to incorporate those accomplishments into their daily routine
    • The Four-Part Optimism Exercise that you’ll assign to every employee that will help them learn to discover hidden reasons to feel optimistic and confident, and how to then translate those discoveries into concrete actions for tomorrow
    • The Four-Part Script For 1:1 Videoconferences With Each Employee to debrief and learn from their 4-Part Optimism Exercise
    • Two Virtual Team Exercises to prevent isolation and loneliness from derailing your employees’ Optimism
    • Your weekly plan to make employees smarter about resilience and optimism
    • Every week you’re going to share a new study with your employees to make them smarter about Resilience & Optimism. And we’re giving you a 4-week calendar of the studies to share! You’ll learn about ‘Temporal Distancing’ to reduce negativity, the ‘Negativity Bias’, ‘Reason-Based Choice’ and ‘The Role Of Reflection” to increase emotional wellness.
    Register now by sending an email to BHR Training Registration with the course title and your employee number.

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    Protecting the Mental Health of Your Employees During a Crisis:

    Your employees’ mental health is at risk. Most employees are scared, anxious, stressed, and even depressed. But the best leaders and mental health experts have been surviving & thriving in crises for decades. And now we’ve assembled the best techniques (and a step-by-step action plan) for you to “Protect The Mental Health Of Your Employees During A Crisis. This is a 2-hour masterclass.

    Cost: $50
    What's included?
    • The Three-Step Psychological First Aid Process used by thousands of mental health ‘first responders’ to quickly decrease anxiety (and move people into emotionally-healthy problem solving)
    • A Seven-Question Emotional Stress Test to immediately assess the psychological wellness of your employees
    • Three techniques from mental health ‘First Responders’ that they use to keep themselves emotionally recharged during intense stress

    TOPIC: THE STEP-BY-STEP PLAN FOR PROTECTING & IMPROVING YOUR EMPLOYEES’ MENTAL HEALTH

    • The Daily & Weekly Plan (from 1:1 sessions to team meetings) to immediately start helping your employees cope
    • Agenda for ‘Emotional Support’ Team Videoconferences to bring your team closer together and give them greater hope and comfort (including handling withdrawn or aggressive employees)
    • Three Rules For Running Team Videoconference Meetings (including what phrases to say and not say) that increase ‘psychological safety’

    TOPIC: EXERCISES TO USE WITH YOUR TEAM TO INCREASE THEIR ‘OPTIMISM’ AND ‘INTERNAL LOCUS OF CONTROL’ (TO STOP THEM FROM FEELING HOPELESS AND GIVE THEM A FEELING OF CONTROL)

  • The 10-Minute Reframing Exercise to teach employees how to look at their situation with more optimism (and less pessimism)
  • The Seven-Part Self-Efficacy Exercise that bolsters employees’ confidence that they can survive tough times, no matter how stressful and scary
  • The Four-Part Daily Reflecting Exercise For Employees that gives them a ‘booster shot’ of control, optimism and confidence that they’ll get through these tough times
  • TOPIC: HOW EMOTIONALLY INTELLIGENT LEADERS SPEAK WITH THEIR TEAM TO IMMEDIATELY IMPROVE CALM AND INSPIRATION

  • 15 Words To Avoid when speaking with emotionally-fragile employees
  • The Quick Four-Step Goal-Setting Process for giving employees an inspiring sense of purpose during tough times (with real-life CEO examples
  • Five Phrases That Instantly Ruin Empathic Listening (including ‘we’re all worried right now’) and the 3 phrases leaders should say instead
  • TOPIC: HOW TO DO ‘COGNITIVE RESTRUCTURING’ TO HELP EMPLOYEES CONTROL NEGATIVE FEELINGS

  • The Five-Step Cognitive Restructuring Process (with script and worksheet) to help employees overcome and manage their negative feelings
  • Two Steps To Stop Catastrophizing and deescalate spiraling negativity and anxiety
  • Register now by sending an email to BHR Training Registration with the course title and your employee number.

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    Reopening Anxieties: Your Blueprint for Getting Employees Back to the Office:

    Employees (and leaders) have lots of anxieties about coming back into the office. A recent study found that 45% of companies are already struggling with workers who are reluctant to return to their workplaces. This is a 2-hour masterclass.

    Cost: $50

    TOPIC: ASSESSING EMPLOYEES’ FEELINGS ABOUT RETURNING TO THE OFFICE

    • A Six-Question Back-To-The-Office Readiness Assessment to diagnose how mentally-prepared your employees are to return to working in your office (BONUS: you get the questions to use in a Word doc so you can launch an internal survey immediately)
    • A Seven-Question Remote-Working Assessment that reveals which parts of WFH have been great (and should be kept) and which ones are NOT working well (and should be eliminated)

    TOPIC: THE BENEFITS OF A BACK TO WORK (BTW) TASKFORCE

    • Six Key Roles your BTW Task Force needs to have (and how to select the best people for each one)
    • A 13-Item BTW Checklist (from office layout to employee screening to communications to manager training) that will tell you when you’re ready to open the doors to your office

    TOPIC: HOW TO CONDUCT 1:1 EMPLOYEE CONVERSATIONS TO SURFACE AND SOLVE THEIR ANXIETIES

    • The four questions you must answer to develop a protocol for when an employee has been identified with COVID or COVID-like symptoms
    • How to create a Decision Tree (with real-life examples) for helping managers react when an employee might be sick
    • How to develop Employee Symptom & Isolation Protocols

    TOPIC: PREPARING THE OFFICE

    • Four physical office interventions you should start making now
    • Five critical areas you need to plan interventions for, including High Risk Areas, High Risk Intersections, High-Touch Devices, Low Risk Areas, Enclosed Spaces

    TOPIC: HOW LEADERS CAN BUILD GREATER TRUST DURING CRISES

    • Four communication tips from crisis communicators to immediately increase your trust and credibility
    • Why leaders who express Vulnerability are 10 times more likely to have engaged employees

    TOPIC: PRIORITIZING & STAGING WHICH EMPLOYEES COME BACK FIRST

  • The four-phase process for bringing employees back into the office (including a Tiered Workforce Plan)
  • How to clearly define staff priorities and identify which employees should start coming back to the office first (and those who can wait)
  • Bringing back teams ‘full throttle’ could be against your local health regulations (and how to use a Staged Approach)
  • Register now by sending an email to BHR Training Registration with the course title and your employee number.

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