Every third Tuesday of the Month, at 10:00 a.m., CT, the Bureau of Human Resources will host a virtual training session under the umbrella of Training Tuesdays. Topics and speakers will vary each month. Each will be chosen approximately two to three month in advance.
These sessions are open to all state employees. We encourage everyone to return back to this site regularly to see the new topics for the upcoming months. We will also highlight the upcoming sessions in the monthly Training & Development Digest.
June’s Topic – HOW CAN I? The Customer Service Mindset
In 2022, great Customer Service is more needed, yet more underappreciated, than ever! We can all use a reminder of how crucial CONNECTION is not only in the service of clients, but in the pursuit of team success. Joe Fingerhut details how a desire for connection led to one simple mindset shift that propelled him from ‘Average Joe’ to exploring 30 countries on six continents, and succeeding at dream jobs as an entertainer and speaker. This interactive, engaging virtual presentation utilizes vivid stories and relevant lessons in communication and connection in this ever-evolving digital world.
- The shift in mindset from “I Can’t” to “How Can I?”
- UN-cover and RE-discover key habits, practices, and tips for improved communication with clients, both on- and off-line.
- The KEY to Connection uncovered as a Wedding DJ
Date: Tuesday, June 21, 2022
Time: 10:00 – 11:30 a.m., CT
Click here to register!
Joe Fingerhut speaks from the heart about issues that are real to young people today. He has faced adversity, suffered loss, and pursued his passions despite long odds. Joe connects with audiences using humor, magic, and relevant stories of his own adventures, and he has a knack for connecting each young person’s heart with a powerful message of hope.
When he was 14, Joe’s best friend had his life taken in a car accident. A family member trying to comfort him said, “Joe, think about all the things Mark won’t have to experience in life.” Even at such a young age Joe knew that this was the wrong attitude about living. Mark’s death helped Joe begin focusing on the possibilities the world had to offer rather than the limitations. A decade later, Joe had been to 30 countries on six continents and found a way to make a living by entertaining. His skills in magic, storytelling and performance paved the way for a successful career as a speaker, teacher, and a music DJ.
Joe focuses on conquering the “destiny of normalcy,” which afflicts too many people today. He gives audiences a five-step method to achieve goals and presents a positive message of turning “I can’t” into “How can I?” while sharing stories from his life, his travels, and showcasing his amazing skills in juggling, magic, and performing arts.